how does soona work?
Plan a shoot in minutes - not days
Share your goals & plan your shoot in just a few steps. Select & pay for models & upgrades at this time.
Join your shoot & approve selects in real-time
Attend the live shoot from the platform. Collaborate with your photographer & give approvals in real time.
Order assets & get edits in 24 hours
Purchase what you love for $39 per photo + editing and $93 per video clip. Get free editing & assets in 24 hours with the Standard plan.
Optimize & improve performance
Measure listing performance over time, get actionable recommendations & instantly generate brand-ready imagery using AI.
frequently asked questions about soona
how do I upload to Amazon?
how to upload + make interactive on amazon:
step 1: receive the zip file from the soona crew
step 2: the images will be compiled in a viewable order
step 3: upload into your Amazon seller portal
how do I book this?
step 1 – choose your graphic from the gallery here
step 2 – after purchasing the Amazon infographic pack you’ll receive a link to our form that will collect the information we need to build this graphic including brand colors. fonts. logo. and copy.
step 3 – our team will take photos that are tailored to your product and the graphic you have chose. We will carefully select the best images from your gallery that fit the chosen graphic. You can then proceed to checkout with 10 images.
turnaround time: once we receive the copy & information to create your custom graphic it will be delivered within 48 hours after checkout.
which video options can you book without a model?
We have a few video options that are possible without a model:
360 Spin: Your product under the bright lights on a 360-degree carousel
Stop motion: Animated photos of your product For any other video type: a hand or full body model is necessary to interact with your product.
Once you book your video with a model, you'll be prompted to select your top 3-5 model choices from soona's model collective.
how do I check out after my shoot to get a final edited video?
Select the bag icon in the top right corner of the video clips you'd like in your final edit. Add the $99 pro edit add-on to one of the clips in your bag. You may select other add-ons like music, text or graphics. Leave detailed notes about the order you'd like the clips in. Enter your payment info and checkout. We'll edit and deliver your final video asap.
what is a clip and what’s included?
Video clips are the starting and stopping of a recording up to 2 minutes long at one camera angle. Anything longer than 2 minutes will be split into multiple clips. Video clips are purchased a la carte for $93 each. We offer a $99 pro edit to combine multiple clips together into one edited video. The content we capture within a clip depends on your booking selection.
what are the premium video editing add-ons?
The $93 clip includes color correction and trimming your video + soona delivering an edited MP4.
Video clips are the start and stopping of a recording up to 2 minutes long at 1 camera angle. You can purchase the clips individually at $93 per clip and edit them on your own. Or a soona pro can edit your clips together for $93 per clip plus a $99 flat fee. We also have editing add-ons. You can also select pro services (such as a model or styling). This is a prepaid nonrefundable fee and cannot be applied to the purchase of content.
- Pro edit $99: if you are combining 2 clips or 20 clips into 1 final video
- Add music $49: you tell us the vibe. we’ll add a royalty-free song
- Add graphics $49: all logos and graphics must be provided by you! we’ll add to your edit
- Add line of text $9: each sentence or text call out is considered one line
- Crop video $49: first delivered drop is free! each additional crop is $49
If you become a subscriber, the all video premium edits (with the exception of pro-edits) will be FREE! Learn more here.
Read more about the video editing options here!
who can apply?
Agencies, apps, marketplaces, and aggregators who want to help scale retail and ecommerce brands as much as we do.
how quickly will I hear back?
We’re a small but nimble team. Give us a few days after your application and we’ll be in touch.
how does soona track referrals?
We give you a unique URL to use which allows us to track a client’s conversion and transactions. If anything is done offline we will provide a form for you to complete to help us manually tag new customer referrals.
how often do I get paid?
soona is a unique blend of service and technology so we pay out quarterly.
what are the payment options?
Our enterprise plans include monthly payment plan options starting at $2k/month. Please reach out to sales@soona.co to learn more.
what is the difference between AI edits and premium edits?
Premium edits are completed by the soona post-production crew. AI edits are completed by you through our Media Editor tool.
what is a visual performance score?
visual performance is an overall measure of how well your listing’s images match Amazon’s best practices and guidelines. this score breaks down into 3 parts:
- image quality: do your image files meet the standard for technical and production quality?
- gallery count: does your gallery or carousel have Amazon’s recommended image count of at least 6 images?
- visual mix: does your listing use an optimal variety of content types?
how does the scoring work?
when you connect soona to an Amazon seller account - Listing Insights automatically scans and analyzes the images in each listing. using the power of AI we can help you identify problems and opportunities to improve each listing.
is this score created by Amazon?
no. soona developed this scoring system based on Amazon’s platform requirements. industry best-practices. and our expertise in content creation.
is this score connected to my sales performance?
soona does not factor your sales into our scoring system. it is purely an evaluation of the visual content.
will you support other e-commerce platforms (i.e. Shopify, Etsy, etc.)?
Listing Insights only supports Amazon at the moment but we are actively working to connect to other ecommerce platforms. for updates make sure to sign up for our waitlist.
can I compare my listing to a competitor’s listing?
we do not support the scoring or evaluation of competitor listings but are actively working on a feature to empower competitive analysis.
is the Media Editor tool free?
On a free subscription, you will have limited access to the soona Media Editor tool. You will be able to download low-res, watermarked assets. In order to download hi-res assets, you will have to be a paid subscriber. You can view our paid plans here.
how do I remove background from image?
- Upload your image to the soona Media Editor from your device or select an image from your soona gallery.
- Watch the magic
- Download your edited image
- Publish your image to your Amazon or Shopify store
how can I change the background color?
- Select an image to edit from the main gallery or from a booking gallery
- Select “change background color” from the left sidebar navigation
- Click “change background color”
- Enter a HEX code. Adjust hue / tint. Alter lightness and saturation. Reset adjustments.
- Click “save” and download your image
what file formats are supported by the Media Editor tool?
.jpg and .png are all supported by the Media Editor tool.
can I use Media Editor on mobile devices or is it desktop only?
You can access soona's Media Editor tools anywhere! Desktop and mobile support is now available for background color, remove background, and blur background functionalities.
is the Media Editor tool user-friendly for beginners or does it require advanced editing skills?
The Media Editor tool was designed to be user-friendly and intuitive. You do not need advanced editing skills to use it effectively. It is suitable for both beginners and experienced users alike.
can I edit multiple images at once with the Media Editor tool?
You can edit one image at a time, but we are constantly working to improve our tools.
Does styling include props?
All stylists have access to 100+ different standard props available in our studios. Any props outside our prop list can be shipped to our studio. For any fresh ingredients and florals you need, you can book our grocery shopping service when you plan your shoot.
How do I know if I need to add the styling pro service to my shoot?
Every soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like:
- 5+ items in a single shot
- Swatches or cosmetic textures
- Food or ingredients
- Apparel that needs to be steamed, styled, folded, or pinned
- Recreating the style of a shot you want to referencing
After you book a shoot, we’ll review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.
How do you vet your pro service providers?
We hire specialists in the same cities as our studios with years of experience working on successful content shoots for brands like yours. Whether they’re a stylist or photographer, they’re proven professionals in their area of expertise who show up to every shoot on time and ready to collaborate.
Do all models and pro services come with royalty-free usage?
Always and forever. We’ve pre-negotiated standardized rates across our entire pro network so you never have to worry about the legal mumbo jumbo when you’re planning you’re shoot.
How do I book available models for the specific shoot I have planned?
We have 700+ models in our network across a wide variety of ages, skin tones, and genders with profiles that include specific details, like measurements, piercings, location, and availability.
During model selection, when you book a shoot, we automatically filter for models available in the same city and day as your shoot. If you need a specific type of model, you can start your search from the model directory to browse all our models.
Where can I browse all your models?
Sign up or log into your soona account to preview our Model Directory where you can view the details and availability for each model, and apply filters like model type and city to narrow your search.
You can book models directly from our directory or choose from available models near your assigned studio during the Model Selection step as you build your shoot in soona.
Where can I get help?
If you still have questions, you can email our support team at hey@soona.co or text us during support hours (Monday-Friday 8am-4pm MST) at 512-270-3331.
Where do I find my photos?
You can find your completed photos in the gallery tab of your soona booking. You will receive an automated email once your photos have been completed.
When will my photos be ready?
We will aim to have your photos completed within 10 business days of the product’s arrival in our Denver studio. Once complete, you will receive an email that your photos are ready to download and use at iStock Gen AI!
Are there any products not eligible for this pack?
Oversized products (such as mattresses, ice baths or kayaks) or items that require additional costs or services are not eligible for packs and may require a custom photoshoot. If you’re unsure if your product qualifies, please contact us at hey@soona.co.
FAQs
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not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!
