FAQS – Cubie Props

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FAQ

Check out these common questions people often ask us.

We ship worldwide with DHL, UPS, FedEx and other international carriers from China. We do not mark-up the shipping costs.

Customers are responsible for custom fees and duties within their country.

See our Shipping Policy

Our resin props are made from high quality resin board and finished with a thick coat of matte lacquer paint.

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt (see our refund policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

Our backdrops are created with a Vinyl material that has a matte finish. We made sure to use a heavier weight of 415gsm to prevent crinkles, bubbles, or easy bending during use.

All our orders ship from our Chinese warehouse; therefore, shipping times differ slightly depending on the country in which you place your order.

Our current shipping time is averaging 8-15 days.

Please note custom props and backdrops can take up to 72 hours as we print and make to order.

You will receive a notification via email once it has been dispatched.

All our orders ship from our Chinese warehouse; therefore, shipping times differ slightly depending on the country in which you place your order.

Our current shipping time is averaging 8-15 days.

Please note custom props and backdrops can take up to 72 hours as we print and make to order.

You will receive a notification via email once it has been dispatched.

Looking to add a bit of customization to your imagery? With our custom orders, you can make your vision come to life! Currently, you can order any of our amazing resin props in any Pantone color your heart desires! If there's a particular shape you need for a project, get in touch and we'll be happy to create a custom quote for you.

Yes, we offer free shipping on all orders over $250.

Yes we do! If you would like to be considered for wholesaling and or drop shipping please contact us here.

Yes, we ship all over the world.

Please note that customers are responsible for any customs fees, import duties, taxes, or other charges that may be assessed by their local government or customs agency. These fees are not included in our shipping charges and will be the responsibility of the customer to pay.

If you have any questions or concerns about international shipping or customs fees, please do not hesitate to contact us at hello@cubieprops.com

We are here to help and will do our best to assist you.

Yes, we ship all over the world.

Please note that customers are responsible for any customs fees, import duties, taxes, or other charges that may be assessed by their local government or customs agency. These fees are not included in our shipping charges and will be the responsibility of the customer to pay.