FAQ
Check out these common questions people often ask us.
Our resin props are made from high quality resin board and finished with a thick coat of matte lacquer paint.
Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt (see our refund policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.
Our backdrops are created with a Vinyl material that has a matte finish. We made sure to use a heavier weight of 415gsm to prevent crinkles, bubbles, or easy bending during use.
All orders ship from our Chinese warehouse; therefore, shipping times differ slightly depending on the country in which you place your order.
Our current shipping time is averaging 10-20 days.
Please note custom props and backdrops can take up to 72 hours as we print and make to order.
You will receive a notification via email once it has been dispatched.
Yes we do! You can currently order all our resin props in any Pantone colour of your choosing. If there is a particular shape you want, please fill in our custom order form.
Yes, we offer free shipping on all orders over $250.
Yes we do! If you would like to be considered for wholesaling and or drop shipping please contact us here.
Credit card
Yes, we ship all over the world.
Please note that customers are responsible for any customs fees, import duties, taxes, or other charges that may be assessed by their local government or customs agency. These fees are not included in our shipping charges and will be the responsibility of the customer to pay.
If you have any questions or concerns about international shipping or customs fees, please do not hesitate to contact us at hello@cubieprops.com
We are here to help and will do our best to assist you.